Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
AVII2014B Mapping and Delivery Guide
Provide transport services to passengers with special needs
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | AVII2014B - Provide transport services to passengers with special needs |
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Description | This unit involves the skills and knowledge required to provide appropriate, effective and courteous transport services to passengers with special needs in accordance with relevant government regulations, including identifying passengers with special needs; communicating effectively with the passengers; and providing appropriate assistance to them in both normal and emergency situations that may arise during their journey. Licensing, legislative, regulatory or certification requirements are applicable to this unit. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Work must be carried out in compliance with the relevant regulatory requirements, including manual handling procedures and other relevant OH&S procedures and regulatory requirements.Use for ADF Aviation is to be in accordance with relevant Defence Orders and Instructions and applicable CASA compliance.Work is performed individually or in a team environment with guidance and advice available where necessary.Work involves the application of customer service principles and procedures and relevant regulatory requirements to the provision of appropriate transport services to passengers with special needs across a variety of commercial transport contexts including both normal and emergency situations that may arise.Services to passengers with special needs may include any required assistance and support prior to, during and post the journey. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field | I - Customer Service |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify passengers with special needs |
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Element: Communicate effectively with the passenger(s) and/or relevant personnel |
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Element: Provide assistance to passengers with special needs |
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